Heartland Community Church

Purpose: To manage the Heartland Commons ministry by providing strategy and organizational leadership. Plan, direct, and coordinate day-to-day operations and functionalities of Heartland Commons Leadership and Event Center to serve the Heartland Commons Partners (“Partners”) while providing an exceptional experience to all those that utilize Heartland Commons. Attend all partner events. Oversee vendors to keep the facility in good and safe condition.

Essential Responsibilities:

1. Leadership Center Management  - 50%
   • Assist in the creation of the Leadership Center annual budget and complete all work within the approved budget.
   • Welcome Partners during their first visit and provide building orientation.
   • Coordinate rentals, donations, gather and maintain Partner Certificates of Insurance, etc. ensuring strict adherence to all established procedures. 
   • Ensure all coworking areas are set up in the approved room layout and are welcoming for Partner and staff usage (wiping down desks, vacuuming, trash removal, ensuring coffee and snacks are filled, etc.).
   • Manage OfficeRnD software and assist with any scheduling or donation issues. 
   • Assist with Partner technology needs and coordinate support Technology Director only if needed.
   • Track Heartland Commons facility usage and provide information to Finance.
   • Provide Heartland Commons data and information to Communications for marketing purposes.
   • Maintain Partner engagement scorecard.
   • Assist with the Heartland Commons events to increase community and networking by creating, hosting and evaluating monthly events.
   • Attend Partner events as assigned and provide assistance to Partner’s vendors, etc.
     • Supply Team Lead with a tentative working schedule one week in advance to cover all Partner events.
   • Schedule and oversee vendors as assigned.
     • Hire and oversee a cleaning vendor for event and rented space building cleaning services.
     • Collaborate with Facilities staff to ensure snow is removed for contracted events. Shovel appropriate areas for events when Facilities staff is not scheduled to work.
2. Heartland Facility Usage  - 25%
   • Create facility usage estimates for all relationship types with Heartland. Ensure usage for meetings and events are booked on OfficeRnD, give access to the building, and train people on how to utilize the building.
   • Create and manage the Facility Support on-call schedule for the year.
   • Act as a back-up on the on-call schedule for when an urgent need arises and the scheduled on-call person is unavailable.
   • Provide tentative wedding or funeral dates to the teaching team for Pastor assignment.
   • Oversee the facility usage process working closely with hosts to meet their needs while ensuring the property is not damaged during their event.
   • Maintain an inventory of cleaning supplies, paper products, garbage bags, etc., by submitting an order to the appropriate staff member.
3. Serve as a Team Lead - 10%
   • Communicate and explain new policies or procedures to Direct Reports to explain changes, answer questions, and maintain morale.
   • Lead staff in team meetings and communicate cascading messages and information from leadership.  
   • Manage staff by holding weekly 1:1 meetings; delegating measurable work; providing timely and constructive feedback; and reviewing, editing, and approving timesheets ensuring your team are good stewards of finances and resources. 
   • Hold staff accountable by driving quarterly goals and completing performance reviews.
   • Collaborate with other Team Leads to bring unity and clarity to all teams.
   • Collaborate with Human Resources for staffing needs and/or corrective actions.
4. Responsible for the HCC Visitor Experience during assigned hours as back-up – 10%
   • Greet visitors at the front desk and answer, screen, and forward incoming phone calls with a cheerful and welcoming attitude.
   • Buzz visitors into the building, route visitors to the appropriate location, and answer questions.
   • Stock, maintain and clean the coffee bar area including cleaning filters, milk dispensers and water lines.
5. Relational Ministry Duties - 5%
   • Meet with and provide relational investment and leadership to Partners. 
   • Provide spiritual guidance among Partners.
   • Participate in mandatory All Call events.

• Bachelor’s Degree required.
• Three years related executive administration customer service in an office setting experience required.
• Prior vendor supervisory experience required. Staff supervisory experience preferred.  
• Notary Public, or willing to become certified.
• Satisfactory results on background check process.
• Member of Heartland Community Church within six months of hire.
• Able to read, write, and follow verbal instructions in Standard English.

Required Skills: 

• Prioritize your own spiritual formation.
• Passionate about living out the Heartland Mission to Find, Follow and Share the love of Jesus by being Welcoming, Real and Transforming.
• Strategic thinker with excellent time-management skills who can work independently.
• Maintains a high level of attention to detail and organization.
• Computer literate in Google suite required.
• Prefers working in a fast-paced, always-changing environment.

Physical/Other Requirements:

Must regularly lift or move up to 20 pounds and occasionally lift or move up to 50 pounds, using proper lifting techniques such as lifting or moving equipment or help from another staff member.

Working Conditions:

Work is completed in an assigned shared office space with standard office equipment and lighting. Work days include Monday - Saturday with hours scheduled during the Heartland Commons operating hours of 8:30 AM - 10:00 PM. 

Disclaimer:

Please note this position profile is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required for this position. Duties, responsibilities and activities may change at any time with or without notice.